SERVICE SUPPORT

ODM/OEM service

ODM/OEM service

For Taiyi, the ODM/OEM OEM business is not a simple short-term sales behavior, but an important part of project operations in the company's long-term strategic layout. The company has established an industry elite team with rich project experience and profound professional capabilities. It adheres to a pragmatic and innovative service concept and provides customers with a full range of enabling services, covering core aspects such as packaging design, product positioning, selling point extraction, channel planning, and professional training. By integrating upstream and downstream industry chain resources, we deeply explore market potential, help customers expand markets, increase product sales, and achieve mutual benefit and sustainable development for all parties involved.

Customized services

Customized services

"Flexible customization empowers and accelerates commercial implementation": We abandon the limitations of traditional chemical production and rely on intelligent production processes and agile supply chain management to provide customers with flexible services of "small batches, multiple batches, and high customization". Advanced production equipment supports one-click switching of production parameters, and the flexible production organization model can quickly adjust the production line according to order requirements, achieving a 40% reduction in the cycle from personalized formula development to product delivery. Whether it is the market trial sale of new products or the customization of special lubricants under special working conditions, we can accurately meet customer needs, effectively reduce R&D trial and error costs, and use technology to drive response speed to help customers seize market opportunities. From product development to delivery, we always move forward side by side with our customers, using innovative technology and high-quality services to protect our customers' market competitiveness.

After-sales service

After-sales service

We know that high-quality products are only the starting point for cooperation, and considerate after-sales service is the cornerstone of long-term trust. The company has built a "full-cycle, three-dimensional" after-sales service system to provide customers with all-round protection from product delivery to full life-cycle use.

7×24 hours fast response:The dedicated service hotline and online platform are on call in real time, and the average response time of the technical team is ≤30 minutes to ensure that customer problems are solved as soon as possible;

Professional technical support:The after-sales team composed of more than 10 senior engineers can provide one-stop services such as on-site investigation, equipment debugging, and fault diagnosis, and customize solutions for complex working conditions;

Regular return visits and maintenance:Establish customer-specific files, conduct free equipment testing and lubricating grease performance assessments every quarter, and proactively investigate potential risks;

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Contact Info

Contact Info

Telephone:400-993-7066

WeChat:ty4009937066

Address one:No. 251, Yaohua Road, China (Shanghai) Pilot Free Trade Zone

Address two:Zhongmu New District, Zhengzhou City, Henan Province

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